🎮 Neo Run Support
Help Center & Frequently Asked Questions
📧 Contact Support
Need help? Have questions? We're here to assist you!
❓ Frequently Asked Questions
🎯 How do I play Neo Run?
Neo Run is an endless runner game! Swipe left/right to move your cube,
avoid obstacles, and collect coins. The game gets faster as you progress.
Try to beat your high score!
💰 How do I earn coins?
Coins are collected during gameplay by running through them. You can also:
- Purchase coin packs in the Store tab
- Get daily bonuses with VIP Pass
- Use Coin Doubler booster for 2x coins
🛍️ What can I buy with coins?
Use coins in the Shop to purchase:
- Power-ups: Speed Boost (50 coins), Shield (75 coins),
Coin Magnet (60 coins)
- Skins: Customize your cube's appearance
- Characters: Unlock different playable characters
- Trails: Add visual effects to your cube
🔄 How do I restore my purchases?
If you purchased "Remove Ads" or "VIP Pass" and reinstalled the app:
- Open the Store tab
- Scroll to the bottom
- Tap "Restore Purchases"
- Sign in with your Apple ID if prompted
Your non-consumable purchases will be restored automatically.
🚫 How do I remove ads?
Go to Store → Premium section → Purchase "Remove Ads" for $2.99.
This is a one-time purchase that permanently removes all advertisements
from the game forever.
👑 What is VIP Pass?
VIP Pass ($7.99/month) includes:
- No ads
- 2x coins permanently (all games)
- Exclusive characters
- Daily bonus coins (100 per day)
It's a subscription that renews monthly. Cancel anytime in iOS Settings.
🔐 How do I cancel my VIP Pass subscription?
To cancel your subscription:
- Open iOS Settings
- Tap your name at the top
- Tap Subscriptions
- Select Neo Run - VIP Pass
- Tap Cancel Subscription
You'll keep VIP benefits until the current billing period ends.
💳 I was charged but didn't receive my purchase
First, try tapping "Restore Purchases" in the Store tab. If that doesn't work:
- Close and reopen the app completely
- Check your internet connection
- Verify the purchase in your Apple ID purchase history
- Contact us at hugomoriceau@icloud.com with your order details
All purchases go through Apple, so you can also contact Apple Support
for payment issues.
🎮 The game is lagging or crashing
Try these steps:
- Close other apps running in the background
- Restart your device
- Update to the latest iOS version
- Make sure you have the latest Neo Run version from the App Store
- Try turning off some visual effects in Settings
If issues persist, email us your device model and iOS version.
🔊 How do I turn off sound/music?
Tap the ⚙️ Settings icon on the main menu. From there you can toggle:
- Sound Effects (on/off)
- Background Music (on/off)
- Haptic Feedback (on/off)
🏆 How do leaderboards work?
Leaderboards show your best score compared to other players. Your high
score is automatically submitted when you beat your personal record.
Leaderboards are updated in real-time.
🔒 Privacy & Data
Neo Run collects minimal data:
- Device ID and Advertising ID (for personalized ads)
- Ad interaction data
We do NOT collect your name, email, location, photos, or contacts.
You can opt-out of tracking in iOS Settings → Privacy → Tracking.
Read our full
Privacy Policy.
📱 Technical Requirements
- Platform: iOS 14.0 or later
- Compatible with: iPhone, iPad, iPod touch
- Storage: Approximately 150 MB
- Internet: Required for ads and leaderboards
📝 Report a Bug
Found a bug? Help us improve Neo Run! Email us at
hugomoriceau@icloud.com with:
- Description of the bug
- What you were doing when it happened
- Your device model (e.g., iPhone 15 Pro)
- iOS version (Settings → General → About)
- Screenshot or video if possible
💡 Feature Requests
Have an idea for a new feature? We'd love to hear it! Email your suggestions
to hugomoriceau@icloud.com
🌍 Language Support
Neo Run is available in 21+ languages including:
English, French, German, Spanish, Italian, Portuguese, Dutch, Russian,
Japanese, Korean, Chinese (Simplified & Traditional), Arabic, Hindi,
Turkish, Polish, Swedish, and more!