Support

We're here to help. Most questions are answered below — if you still need a hand, email us and we'll reply within 1–2 business days.

Email support@scanlio.app

Getting started

Scan a document: tap the camera button, line up the page — edges are detected automatically — then save. Add more pages to build a multi-page PDF.
Import files: use the “+” menu to import a PDF or images (PNG, JPG, HEIC) from Files or Photos.
Scan an ID or passport: choose “Scan ID / Passport”, capture the front and back, and it’s saved together. Long-press a document to lock it with Face ID or a PIN.

Editing & converting

Edit & sign: open a document → Markup to annotate, add text or sign.
Reorder / rotate / delete / merge / split pages: open a document → Pages, or select multiple documents in the library to merge.
Convert: open Convert to export a PDF to Word (.rtf), images or text.
Share: export as PDF, JPG or Word via Mail, AirDrop, Cloud or any app.

Scanlio Pro & subscriptions

Scanlio is free to download and scan. Pro unlocks OCR, PDF editing, e-signature, conversion and unlimited exports, and removes ads.
Plans: Weekly, Monthly, or Yearly (with a 3-day free trial). Prices are shown in your local currency at checkout.
Restore purchases: Settings → Restore Purchases.
Manage / cancel: App Store → your account → Subscriptions → Scanlio. You keep Pro until the end of the current period.

Privacy

Your documents are processed on your device and are never uploaded to our servers. See our Privacy Policy.

Still need help?

Email support@scanlio.app with your device model and iOS version and we’ll get you sorted.