Support
One address, a person at the other end, and what to put in the message so we can replay your trip instead of asking you the same thing three times.
Write to us
In English or French. There is no form, no ticket number and no bot.
What actually helps
- The app version (Settings, right at the bottom of the screen) and your iPhone model.
- The country you were driving in. A good half of WayCar’s behaviour depends on the country, and an answer given without that is often wrong.
- For a questionable route: the start and destination, and roughly what time. That lets us recompute it ourselves.
- For a voice guidance problem: the iPhone’s language, and the voice and tone you have chosen.
- A screenshot is usually worth ten lines of description.
Common faults
The position is imprecise or jumps
iOS Settings → Privacy & Security → Location Services → WayCar. Choose at least “While Using the App”, and turn on Precise Location: without it iOS gives only an approximate area, which is fine for weather and useless for guidance. In a dense city the first fix can take a few seconds, and a tunnel cuts GPS for everybody.
Guidance stops when I leave the app
That needs background location. Same screen as above: choose “Always”. Without it, WayCar stops the moment it goes to the background.
No spoken guidance
Check the iPhone’s silent switch, then the volume while the guidance is actually speaking: iOS sets the announcement volume separately from the ringer, and turning it up between announcements changes nothing. Over Bluetooth, the car must be on the phone source.
The app reports no speed checks at all
Look first at which country you are in. In Germany and Switzerland, warning a driver about a speed check is prohibited and WayCar shows nothing: that is not a fault. In France a check appears as a “zone de danger” and never as a position. The detail is on the Vignettes and tolls page.
The charging plan surprises me
Check the consumption figure you entered for your vehicle first: it is the basis of the calculation, and WayCar does not learn it by itself. Then bear in mind that it prices a motorway about a third above the label, keeps a 10 % reserve and stops at 80 %. In hard cold, or with a roof box, plan an extra stop. It is all set out on the Charging page.
CarPlay does not show WayCar
iOS Settings → General → CarPlay → your car → Customise, then add WayCar to the home screen. On a wired connection, a tired cable is the second most common cause; try another before concluding anything. See the CarPlay page.
The keyboard is locked on the car screen
That is CarPlay, not WayCar: typing is locked out while the car is moving. Use the Destinations button, which gives your favourites and recent destinations and works at any speed. Favourites are saved from the iPhone, parked.
A toll or vignette figure looks wrong
It is an estimate, and it is dated: regimes and prices change, and the signage on the spot is what counts. If you paid something markedly different, write to us with the country, the route and what you actually paid — it is the most useful feedback we can get on that part of the app.
I want to erase everything
App settings → your data → erase. That removes the profile, favourites, recent destinations, your reports, the parked car, blocked drivers, settings and professional-mode data, then returns the app to first run. Deleting the app also removes everything local. See the privacy policy.
Reporting content or behaviour
Driver reports are moderated and you can hide a nickname from inside the app: the list of hidden nicknames stays on your phone and is sent to nobody. For abuse that needs us to act, write to contact@oshi-messenger.com with the nickname, the road and the time.
What support cannot do
- Recover your data: it is on your phone and nowhere else. If you erase it without exporting, it is gone, for us too.
- Contest a fine on your behalf, or confirm that a scheme applies to your particular vehicle. Ask the authority concerned.
- Change a camera database or a tariff in real time: we correct those in an update.